Refund policy

OZONELAP Refund Policy

At OZONELAP, we strive to offer high-quality products and an excellent shopping experience. If for any reason you are not completely satisfied with your purchase, we are here to help.

Refunds
We offer full refunds within 30 days of receiving your order under the following conditions:

1. Eligibility for Refund:
   - The item must be unused and in the same condition that you received it.
   - It must be in the original packaging.
   - A receipt or proof of purchase is required.

2. Refund Process:
   - To initiate a refund, email us at **ozonelap@gmail.com** with your order number and a brief explanation of the reason for the refund.
   - Once we receive and verify your request, we will send you an email confirmation.
   - If your request is approved, we will process the refund to your original method of payment. Depending on your bank or credit card provider, it may take 5 to 10 business days for the refund to appear in your account.

Returns
Currently, we do not offer prepaid shipping labels for returns. You are responsible for the shipping costs of returning your item. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Non-Refundable Items
Certain types of goods are exempt from being returned, such as intimate and health products. Additionally, sale items are not eligible for a refund.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at **ozonelap@gmail.com** and we will provide further instructions.

Issues or Questions
If you have any questions about our refund policy, please contact us at **ozonelap@gmail.com**.

Thank you for shopping at OZONELAP.